Help is available at the information desk during opening hours (from Monday to Saturday between 10:00 and 21:00). We have a useful guide to help you find your way around plus information on the latest special offers. You can also pick up coupons for our ‘Arena 20% Wednesday’ offers here.
Restrooms, baby changing rooms
Men and Ladies restrooms and toilets can be found on both levels at 6 different locations. There are also disabled facilities and restrooms with baby changing tables. You’ll find comfortable baby changing and nursing rooms on the first floor, in the corridor between Peek & Cloppenburg and Marlboro Classics and on the ground floor between Klier Beauty Salon and Ruhadoki. They are the perfect place for parents to change and feed baby. You can pick up the keys at the cloakroom on first floor, or at the information desk on the ground floor, with a 1000 HUF deposit and ID check.
Three banks are present in Arena Mall (CIB Bank, Citibank, OTP Bank). All of them have ATM machines and above this Este Bank, K&H Bank and Unicredit Bank machines are available 24 hours in the house.
Luggage lockers, cloakroom
The cloakroom and a self-service luggage room is located on the first floor, in the hallway between Peek & Cloppenburg and Marlboro Classics. The cloakroom is free and available during opening hours. Luggage lockers are available and are operated after paid 1000 HUF deposit.
Guarded bicycle parking spot
The new bicycle parking spot is available near Nyugati Gate entrance by the transit ramp. Your bicycle will be guarded by cameras and security guards in 24/7. Please make sure that when you use the parking spot you have your ID documents on you. Do not forget that the other bicycle parking spots are NOT guarded, so if you would like to have your bicycle be under cover use the new one next to Nyugati Gate.
At Arena Mall we provide a 24 hour security service for our visitors safety. Our aim is to create a safe, secure shopping environment. The dispatch centre is available 24 hours on the following number: +36 1 880 7012. Information privacy
Sonax carwash can be found on the P1 level of the parking area in the green zone. It is open every day between 9:00 and 21:00. Services include: outside and interior cleaning, valeting, tyre change, plus car cleaning and valeting products for sale.
Arena Mall has the biggest parking area in Budapest with 2,800 free parking spaces in a two storey garage. In the parking area all road safety rules are enforced. The parking area is not guarded. For further information please read the Parking Rules which are displayed at the entrances.
Parking spots for motorcycles
The 12 parking spots for motorcycles are on the P1 parking level between E8-10 and N9-11 parking spots.
We also have 29 spaces reserved especially for disabled shoppers on P1 level, and other 28 dedicated spaces on P2 level in car parks 3, 9 and 11.